Frequently asked questions

Simply follow this link to log into your booking!

https://threelakes.anytimebooking.eu/my_account/

Check in is between 2pm-6pm in our restaurant.

Early check-in is available on non-electric pitches only for £12 per pitch. Early check- in is from 10am.

Check in between 6pm and 8pm is only available on Fridays and Saturdays.

If you envisage arriving after this on any other day, please let our team know.

If you miss check in or are planning on checking in a day late you can check in from 10am the next day.

Check out is at 11am

Late check out available on non-electric pitches only for £12 per pitch. Late check out is by 7pm

Early check in and late check out is not pre-bookable.

We may however be able to offer early check in or late check out on electric pitches the week of your booking.

You will need to call 48 hours before your booking to enquire and book.

You will need a camping 3 pin plug and not your standard household plug.

We allow you to drive onsite, directly up to your pitch and keep the vehicle with you overnight.

Please note, vehicles are left at the owners risk and we must reiterate a 5mph speed limit due to the nature of the area you are driving on!

Yes, as long as they are raised off of the grass to prevent burn marks.

We can also provide fire pits and BBQs

Pitch fees include 2 people.  You can have a maximum of 6 people per pitch.

Yes, dogs are £5 per dog per night.

Dogs must be well behaved and kept on leads at all times.

Three lakes are not responsible for any damages caused by dogs.

There are 2 ways to make a group booking

1.Simply fill in the form for the first pitch needed, at the end you will be asked if you wish to make another booking, simply click yes and you will then need to fill in the form again for the second pitch, continue until you have all your bookings submitted. This is because each pitch can have different requirements. This options does mean the lead booker has to make full payment for everyone.

2. Another way is to add a group name when prompted to your booking. Anyone referencing this name will then be linked together. This allows people to have control over their own booking and make payment for only their bookings

Non electric bookings do not have designated spots and you can go anywhere in our 8 acre field. If there are more than 10 non electric pitches under the same name or referencing the same group name we will rope of an appropriate sized area which will then be sign posted. The most suitable area will be decided by our groundsmen based on the size of your group. Roped off areas are a guide and you can expand beyond these if needed.

Electric pitches will be allocated together if possible.

Non electric and electric pitches will not be together.

Tent hire and non electric pitches can pitch together.

Tent hire is not available on electric pitches.

Tent hire includes, 5 metre bell tent, pitch fees, 2 people, flooring, single camp beds and a table. Additional people are charged as above.

Please note tent hire IS NOT the full glamping experience.

No. unfortunately due to the time it takes to put up and take down bell tents, we can only offer them without electric

All bookings must be paid in full when booking.

All bookings are fully refundable if cancelled more than 7 days before arrival. Bookings cancelled within 7 days are non refundable.

You may receive an automated cancellation email for 2 reasons.

All bookings are provisionally held for 2 hours. If you have not checked out within 2 hours or have closed the webpage and begun again you will receive a cancellation email.

Any booking not paid for within 2 hours will be auto-cancelled.

Please check the reference number on all of your emails to check the right booking has gone through and the right one cancelled

Simply email our team at camping@threelakes.co.uk with your reference number and the changes you wish to make.

No. The closest place is Esso garage in Hertford.

We sell logs and coal in our restaurant and in our onsite shop

Yes, all main supermarkets and local takeaways will deliver to site. Please remember to tell them you are on the campsite as all Satnavs bring them to the restaurant!

No, however there is a small campsite shop selling the essentials.

Please note: The camping shop is not owned or run by Three lakes.